Front Office Supervisor

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotels and the various hotel departments. The Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Supervise Front Desk operations during your assigned shift to a consistently high standard
  • Ensure your shift team have current knowledge of hotel products, services, pricing and special promotional offers
  • Advise your shift team of any special events or groups in the hotel that day
  • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
  • Maximize sales revenues through up-selling
  • Manage Guest requests, inquiries, and complaints promptly and completely
  • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
  • Perform front desk agent duties as required

What are we looking for?

  • One to three years Front Office experience in the hotel industry
  • Strong commercial/business awareness and demonstration of sales capabilities
  • Calm, organized work ethic with the ability to prioritize and meet deadlines
  • Excellent supervisory, inter-personal, and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Previous supervisory experience preferred
  • Ability to work a varied schedule that may include evenings, weekends and holidays
  • Must have reliable vehicle to move between properties

Job Type: Full-time


If you wish to apply for this position, please send your letter of application and resume to