Altered Housekeeping Practices
We have adopted the AHLA Enhanced Industry-Wide Hotel Cleaning Standards, and our housekeeping staff will not enter any guest room during their stay unless specifically approved by the guest (after 3 days) or a safety issue. Guest MUST call the desk by 9 AM on the day they wish service. Guests are not allowed to be in the room during cleaning. In lieu of housekeeping, the guest may request towels from the front desk. Guests may also leave trash outside their door for pickup (please set out by 9 AM).
Guest and Employee Well-Being
The safety, security and comfort of our guests and employees is always our main priority. We take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, we have taken additional precautions and have increased the number of times a day that we clean high-contact areas such as our front desk counters, elevator buttons, and door handles. Our front desk clerks, maintenance and housekeeping personnel have all been trained on our updated procedures. As new guidance comes out from the CDC or the Florida Department of Health, we will update and follow their guidance.
You can do your part, too. As the CDC recommends, frequently wash your hands for at least 20 seconds with warm water and soap and if that is not available, use a hand sanitizer with at least 60% alcohol.
All hot tubs will be closed until further notice. Pools (with the exception of Legacy) will remain open. Please follow the CDC’s recommended spatial distancing of 6 ft.
Group Gatherings/Spatial Distancing
Per the CDC, no groups of more than 10 people should congregate. The CDC also recommends spatial distancing of 6 ft.
As of March 20, 2020, the Panama City Beach City Council has voted to close the sandy beaches, starting at 7 PM. The council will revisit the ordinance on March 26th.
As of March 26, the Panama City Beach City Council has voted to keep the sandy beaches closed through April 10th. They will revisit the ordinance during their meeting on April 9th.
As of April 10, the Panama City Beach City Council has voted to keep the sandy beaches closed through April 24th. They will revisit the ordinance during their meeting on April 23rd.
As of April 30, the Panama City Beach City Council and Bay County Council have voted to reopen the beaches starting May 1 at 12:01 AM. There are no set restrictions aside from that people must follow the CDC’s guidelines on social distancing and stay six feet apart. Groups of more than 10 will not be permitted. The police department will be monitoring and enforcing social distancing on the beach.
Changes to Existing Reservations
Given these unique circumstances we are making adjustments to our reservation and cancellation policies. If you have an existing reservation between March 14, 2020, and May 1, 2020, you can re-book for a different date up until May 1, 2020, without a change or cancellation fee up to 24 hours before your scheduled arrival. The new dates will be subject to availability and rate differences.